Shipping, claims & returns

In-stock items typically leave our warehouse within 5–7 business days unless otherwise stated. For custom orders, refer to the quote provided.

Many of our products can ship parcel: accessories, textiles, tabletop, mirrors under 35 inches and most lifestyle products travel by parcel and arrive at your door.

Yes. Tracking is emailed the moment the label is created, and it is also listed under your account orders.

Your shipment will be unloaded, brought into the room of choice, unpacked, assembled, installed and leveled, and the packaging removed. Case goods, upholstery, dining tables, beds and anything over 40 inches ship this way.

4–6 weeks from order to delivery unless otherwise stated, a member of our team will reach out via email to schedule a delivery window with you.

We do. You will be contacted before delivery to pick a day and a window for installation — nothing arrives unannounced. Keep the phone number on your order current.

Prepare the area that you would like us to place and install your new furniture. Tell us at scheduling if there are stairs, a walk-up, or a building certificate of insurance to file.

Lead times are published on the product page. Stock status and the shipping window are stated there before you add to cart, and repeated on your order confirmation. Colton Lane reserves the right to update lead times and stock status at any time.

Pieces ship as they are ready, so a single order can arrive in more than one delivery.

Workshop and freight schedules shift. When a date changes we email you the new one with the reason.

By size, weight and destination. The exact amount is calculated in the cart before payment, itemised separately from the product price. No surcharges appear after you order.

The continental United States only. We do not currently ship to Alaska, Hawaii, US territories or internationally, and we cannot deliver to PO boxes or freight forwarders.

For any in-transit damage, email our claims and damage team at cs@coltonlane.com with your order number, a description of the damage, and photographs of the piece and its packaging.

Damage claims need to be reported to our team within 48 hours of delivery.

Keep the original packaging until the claim is settled — the carrier may need to inspect it. Hold off on reassembling or repairing anything yourself.

We acknowledge your email within 2 business days and tell you the remedy we are pursuing.

15 days from the date you receive the piece. Email us within that window to open a return; not all purchases are eligible for return.

Return shipment is paid for by the customer, and a restocking fee may be applied. Restocking fees are variable by brand and product — we will quote you the exact return freight and fee in writing before anything is collected, so you can decide with the number in front of you.

Unused, in its original packaging, with all hardware. Keep the crate and cartons until you are certain you are keeping the piece — returns without them are rarely possible.

Sale and promotional items, made-to-order and customized pieces, custom upholstery and fabric-by-the-yard, floor samples sold as-is, and gift certificates.

After the piece arrives back and passes inspection, the original payment method will be credited, less return freight and any restocking fee.

Once an order is placed, your piece is reserved and moved into shipping as fast as possible, therefore cancellations are rarely possible. Email cs@coltonlane.com with your order number as soon as you know, and we will tell you where the piece is and what is still possible.

It becomes a return, under the terms above — customer-paid return shipment and a possible restocking fee. Refusing delivery is still a return, so tell us first rather than turning the crew away.

Sign up for a trade portal account. Trade pricing, project-based shipping and receiver or warehouse deliveries are all handled there, and your resale certificate is collected once during onboarding rather than on every order.